Outsourced Chargeback Management

A chargeback is the return of funds to a consumer, forcibly initiated by the consumer's issuing bank. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's bank account or line of credit.  A consumer may initiate a chargeback by contacting their issuing bank, and filing a substantiated complaint regarding one or more debit items on their bank statement. Chargebacks provide a means for reversal of unauthorized transfers due to identity theft. Retailers are confronted with high numbers of chargeback claims from credit card issuers and companies.

In those cases there is a charge back of the disputed amount to the retailer, topped up with an expensive handling fee.

If not properly managed, this can result in significant losses to the retailer.

Conectys' Outsourced Chargeback Management

It is possible to prove to the credit card issuers that a lot of the disputed transactions were, in fact, legitimate transactions. Industry statistics indicate that up to 50% of all Chargeback claims can be rebutted by compiling evidence demonstrating that the transaction was legitimate. This eliminates up to 50% of charge backs and of the Chargeback Management fees charged to retailers.

Solid Chargeback Management has a significant positive impact on your bottom line.

Conectys’ risk experts handle your Chargeback claims and assist you in minimising your chargeback losses to a minimum.